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Graduate Remote Support Engineer - Chromatography (LC and/ or GC), German language

Employer
Agilent
Location
Spain - Catalonia - Barcelona
Salary
Competitive Market Value + Benefits
Start date
16 Jan 2020
Closing date
15 Feb 2020

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Discipline
Manufacturing, Production, R & D , Biochemistry, Biology, Laboratory
Hours
Full Time
Contract Type
Permanent
Experience Level
Graduate

Job Details

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

This is an exciting opportunity for you to join a successful team of multi-national, multi-lingual, technically trained support engineers that's delivering day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers. Become part of Agilent CrossLab organization, a network of experts who help our customers improving laboratory performance and meeting vital business needs -- see all of the real stories here.

About the job:

Primarily, you will be providing technical support to our external customers around Europe, utilizing your remote diagnostic capabilities. Focusing on Liquid Chromatography and/or Gas Chromatography products, your goal will be to reduce customer downtime and identify repair strategies. To be successful in this role, you must be very customer-focused, confident, flexible and willing to go the extra mile for our customers. We will make sure you get all the training and development opportunities you need to become the best in your field.

As a Remote Support Engineer, you will be:

  • providing a high level of reactive and proactive technical services in support of Agilent's product portfolio,
  • be part a multi-national and multi linguistic team of remote technical engineers-based in Agilent Barcelona,
  • responsible for remote troubleshooting on hardware and software,
  • providing problem resolution to optimize the efficiency and uptime availability of customer systems,
  • needing a flexible approach to enable support to cover European time zone.

Qualifications:

You are a great candidate if you:

  • have a recent university degree in a Chemistry- or Life Sciences - based discipline,
  • speak German at an excellent level (written and oral); additionally, you should also have very good to excellent English language skills,
  • have experience in analytical techniques (e.g. LC, GC, potentially Genomics) paired with practical experience, preferably in a laboratory environment.

Apart from these more technical skills, you should also have:

  • excellent communication (and with it, potential customer service) skills,
  • a logical approach to problem-solving,
  • the ability to organize and prioritize your workload effectively,
  • a strong valuation of processes and the ability to follow them accordingly with strong attention to detail, with the final aim to ensure compliance with Agilent's Quality standards,
  • the ability to set customer expectations and balance customer requirements with Agilent's business needs,
  • the ability to both work independent as well as within teams.

See what it's like to work at Agilent Technologies Spain and what we offer you: 

Agilent offers a competitive compensation and benefits package. Agilent offers core global benefits to all staff - but in addition to these, the Spanish business offers:

  • Agilent Result Bonus
  • Stock Purchase Plan
  • Health insurance
  • Life/Death insurance
  • Internal and external training opportunities
  • Lunch vouchers
  • 24 days of vacation plus bank holidays
  • Gym Funding

Interested? We are looking forward to receiving your application online.

For any questions about the position or the selection process, please contact our recruitment colleague Mr. Girts Dzelde (girts.dzelde@non.agilent.com). 

Company

Agilent is a world leader in life sciences, diagnostics and applied chemical markets. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: Improve the world around us.

 

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Company info
Telephone
0845 712 5292
Location
Life Sciences & Chemical Analysis Group Lakeside
Cheadle Royal Business Park
Stockport
Cheshire
SK8 3GR
GB

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